Ooi, K. B., Lin, B., Tan, B. I., & Chong, A. Y. L. (2011). Are TQM practices supporting customer satisfaction and service quality? Emerald.
Chicago Style CitationOoi, Keng Boon, Binshan Lin, Boon In Tan, and Alain Yee Loong Chong. Are TQM Practices Supporting Customer Satisfaction and Service Quality? Emerald, 2011.
MLA CitationOoi, Keng Boon, Binshan Lin, Boon In Tan, and Alain Yee Loong Chong. Are TQM Practices Supporting Customer Satisfaction and Service Quality? Emerald, 2011.
Warning: These citations may not always be 100% accurate.