APA Citation

Sit, W. Y., Ooi, K. B., Lin, B., & Chong, A. Y. L. (2009). TQM and customer satisfaction in Malaysia’s service sector. Emerald Group Publishing Limited.

Chicago Style Citation

Sit, Wen Yi, Keng Boon Ooi, Binshan Lin, and Alain Yee Loong Chong. TQM and Customer Satisfaction in Malaysia’s Service Sector. Emerald Group Publishing Limited, 2009.

MLA Citation

Sit, Wen Yi, Keng Boon Ooi, Binshan Lin, and Alain Yee Loong Chong. TQM and Customer Satisfaction in Malaysia’s Service Sector. Emerald Group Publishing Limited, 2009.

Warning: These citations may not always be 100% accurate.