APA Citation

Tan, T. K., & Tay, C. L. (1998). Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li.

Chicago Style Citation

Tan, Thiam Keat, and Chai Li Tay. Customer Service Quality As a Competitive Strategy in the Malaysian Automotive Industry / Group Research Project By: Tan Thiam Keat (Alex) and Tay Chai Li. 1998.

MLA Citation

Tan, Thiam Keat, and Chai Li Tay. Customer Service Quality As a Competitive Strategy in the Malaysian Automotive Industry / Group Research Project By: Tan Thiam Keat (Alex) and Tay Chai Li. 1998.

Warning: These citations may not always be 100% accurate.