Chow, H. W., Tan, H. L., Thiam, B. N., & Wong, P. J. (2012). The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry.
Chicago Style CitationChow, Hong Wai, Hui Lu Tan, Bee Ngoh Thiam, and Poi Jin Wong. The Effects of Service Quality, Relational Benefits, Perceived Value & Customer Satisfaction Towards Customer Royalty in Hair Salon Industry. 2012.
MLA CitationChow, Hong Wai, Hui Lu Tan, Bee Ngoh Thiam, and Poi Jin Wong. The Effects of Service Quality, Relational Benefits, Perceived Value & Customer Satisfaction Towards Customer Royalty in Hair Salon Industry. 2012.
Warning: These citations may not always be 100% accurate.