Understanding the service provider perspective towards better service quality in local authorities
Purpose – The paper aims to provide better understanding of internal customer perspectives, i.e. the employees of local authorities (LAs) as a service provider in Malaysia. The research attempts to identify the contributing and the constraining factors affecting the quality of the services to the pu...
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| Pengarang-pengarang Utama: | , , |
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| Format: | Artikel |
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Emerald Group Publishing Limited
2010
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| Subjek-subjek: | |
| Capaian Atas Talian: | http://dx.doi.org/10.1108/14725961011058857 http://dx.doi.org/10.1108/14725961011058857 |
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