Chavoshi, M., Sim, A. T. H., & Jee, M. H. (2012). A CRM adoption model for Malaysian telecommunication and financial companies. Information Service Systems Innovation (ISSI) Research Group, Universiti Teknologi Malaysia.
சிகாகோ பாணியிலான மேறà¯à®•à¯‹à®³à¯à®•à®³à¯Chavoshi, Maryam, Alex Tze Hiang Sim, and Mei Hee Jee. A CRM Adoption Model for Malaysian Telecommunication and Financial Companies. Information Service Systems Innovation (ISSI) Research Group, Universiti Teknologi Malaysia, 2012.
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