Hashim, H., Abdul Rasid, S. Z., & Wan Ismail, W. K. (2011). Customer service quality in a public agency in Malaysia: Towards a customer- focused public organization. INSInet Publications.
Chicago Style CitationHashim, Hadzeri, Siti Zaleha Abdul Rasid, and Wan Khairuzzaman Wan Ismail. Customer Service Quality in a Public Agency in Malaysia: Towards a Customer- Focused Public Organization. INSInet Publications, 2011.
MLA CitationHashim, Hadzeri, Siti Zaleha Abdul Rasid, and Wan Khairuzzaman Wan Ismail. Customer Service Quality in a Public Agency in Malaysia: Towards a Customer- Focused Public Organization. INSInet Publications, 2011.
Warning: These citations may not always be 100% accurate.