Singh, H., AI-Amin, A. Q., Baroto, M. B., & Pazyar, M. (2015). The relationship between employee satisfaction, service quality, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur. American Scientific Publishers.
Chicago Style CitationSingh, Harcharanjit, Abul Quasem AI-Amin, Mas Bambang Baroto, and Mohammad Pazyar. The Relationship between Employee Satisfaction, Service Quality, Customer Satisfaction and Profitability in 5-star Hotels in Kuala Lumpur. American Scientific Publishers, 2015.
MLA引文Singh, Harcharanjit, Abul Quasem AI-Amin, Mas Bambang Baroto, and Mohammad Pazyar. The Relationship between Employee Satisfaction, Service Quality, Customer Satisfaction and Profitability in 5-star Hotels in Kuala Lumpur. American Scientific Publishers, 2015.