Nikbin, D., Iranmanesh, M., Hyun, S., Baharun, R., & Kim, I. (2015). The Role of Airline Travelers' Pre-Recovery Emotions during the Service Recovery Process. Routledge.

Nikbin, Davoud, Mohammad Iranmanesh, Sunghyupsean Hyun, Rohaizat Baharun, and Insin Kim. The Role of Airline Travelers' Pre-Recovery Emotions During the Service Recovery Process. Routledge, 2015.

Nikbin, Davoud, et al. The Role of Airline Travelers' Pre-Recovery Emotions During the Service Recovery Process. Routledge, 2015.