The impacts of e-service quality and e-customer satisfaction on e-customer loyalty in internet banking
Internet banking is one of the increasingly important businesses in electronic business worldwide. Measuring e-SQ has become major focus of service marketers for ensuring electronic customer satisfaction (e-Satisfaction), which in turn contributing to customer loyalty (e-Loyalty). Internet banking i...
Disimpan dalam:
| Pengarang-pengarang Utama: | , , , |
|---|---|
| Format: | Artikel |
| Diterbitkan: |
American Scientific Publishers
2014
|
| Subjek-subjek: | |
| Capaian Atas Talian: | http://eprints.utm.my/62948/ http://eprints.utm.my/62948/ http://eprints.utm.my/62948/ |
| Penanda-penanda: |
Tambah Penanda
Tiada Penanda, Jadilah orang pertama menanda rekod ini!
|
Jadilah orang pertama meninggalkan komen!