The mediating effect of e-Satisfaction between e-Service quality and e-Loyalty in internet banking
Internet banking is a demand-driven industry and therefore providing customers efficient banking services become an important issue of e-commerce success model as well as to sustain banks competitiveness. In internet-based services, such as internet banking, sustaining users' e-Satisfaction is...
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| Pengarang-pengarang Utama: | , , , |
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| Format: | Artikel |
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2014
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| Subjek-subjek: | |
| Capaian Atas Talian: | http://eprints.utm.my/62983/ http://eprints.utm.my/62983/ |
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