Ting, O. S., Ariff, M. S. M., Zakuan, N., Sulaiman, Z., & Saman, M. Z. M. (2016). E-Service Quality, e-satisfaction and e-loyalty of online shoppers in business to consumer market, evidence form Malaysia. Institute of Physics Publishing.

Ting, O. S., M. S. M. Ariff, N. Zakuan, Z. Sulaiman, and M. Z. M. Saman. E-Service Quality, E-satisfaction and E-loyalty of Online Shoppers in Business to Consumer Market, Evidence Form Malaysia. Institute of Physics Publishing, 2016.

Ting, O. S., et al. E-Service Quality, E-satisfaction and E-loyalty of Online Shoppers in Business to Consumer Market, Evidence Form Malaysia. Institute of Physics Publishing, 2016.