Working with difficult people /
Workplaces are filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This communications consultant details specific techniques for handling them, with scenarios for every situation.--From publisher description.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Paramus, NJ :
Prentice Hall,
c2002.
|
| Edition: | Rev. and expanded |
| Subjects: | |
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| LEADER | 05069nam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 008917502-6 | ||
| 005 | 20020917155545.0 | ||
| 008 | 010606s2002 nju 001 0 eng | ||
| 010 | |a 2001036242 | ||
| 020 | |a 0735202915 (pbk.) | ||
| 035 | 0 | |a ocm47101082 | |
| 040 | |a DLC |c DLC |d MH-L | ||
| 050 | 0 | 0 | |a HD42 |b .S65 2002 |
| 082 | 0 | 0 | |a 650.1/3 |2 21 |
| 100 | 1 | |a Solomon, Muriel. | |
| 245 | 1 | 0 | |a Working with difficult people / |c Muriel Solomon. |
| 250 | |a Rev. and expanded | ||
| 260 | |a Paramus, NJ : |b Prentice Hall, |c c2002. | ||
| 300 | |a xvi, 319 p. ; |c 23 cm. | ||
| 500 | |a Includes index. | ||
| 520 | |a Workplaces are filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This communications consultant details specific techniques for handling them, with scenarios for every situation.--From publisher description. | ||
| 505 | 0 | |a Dealing with hostile or angry people -- Dealing with pushy or presumptuous people -- Dealing with deceitful or underhanded people -- Dealing with shrewd or manipulative people -- Dealing with rude or abrasive people -- Dealing with egotistical or self-centered people -- Dealing with procrastinating or vacillating people -- Dealing with rigid or obstinate people -- Dealing with tight-lipped or taciturn people -- Dealing with complaining or critical people -- 26 tactful phrases to help you confront difficult people. | |
| 505 | 0 | |a Part 1: Dealing with hostile or angry people. When your boss is belligerent. Computer spies ; Browbeaters ; Sadists ; When your colleagues are belligerent. Raging bulls ; Tacklers ; Enviers ; Squelchers ; Intimidators ; When your subordinates are belligerent. Bushwackers ; Hotheads ; Revengers ; Quitters -- Part 2: Dealing with pushy or presumptuous people. When your boss is arrogant. Usurpers ; Fame claimers ; Blockers ; Checklist for offering unsolicited ideas and proposals ; When your colleagues are arrogant. Moochers ; Battering rams ; Zealots ; Competitors ; When your subordinates are arrogant. Rule benders ; Clansmen ; Commandants -- Part 3: Dealing with deceitful or underhanded people. When your boss is deceptive. Hypocrites ; Welchers ; Backpedalers ; Forked tongues ; When your colleagues are deceptive. Brain-pickers ; Backstabbers ; Underminers ; When your subordinates are deceptive. Saboteurs ; Foxes ; Bluffers ; Instigators -- | |
| 505 | 0 | |a Part 4: Dealing with shrewd or manipulative people. When your boss is exploitive. Whip-crackers ; Connivers ; Camouflagers ; Flatterers ; When your colleagues are exploitive. Spellbinders ; Imposers ; Duck and divers ; Operators ; When your subordinates are exploitive. Bootlickers ; Snitchers ; Rumor mongers -- Part 5: Dealing with rude or abrasive people. When your boss is discourteous. Clods ; Ridiculers ; Condescenders ; When your colleagues are discourteous. Interrupters ; Left-handed complimenters ; Insulters ; When your subordinates are discourteous ; Free spirits ; Snippy talkers ; Defiers ; Needlers -- Part 6: Dealing with egotistical or self-centered people. When your boss is self-seeking. Talent wasters ; Brush-offs ; Neglector ; Show-offs ; When your colleagues are self-seeking. One-uppers ; Know-it-alls ; Pulley operators ; When your subordinates are self-seeking. Empire builders ; Prima donnas ; Magnifiers -- | |
| 505 | 0 | |a Part 7: Dealing with procrastinating or vacillating people. When your boss causes delays. Put-offs ; Helter-skelters ; Overcommitters ; Chameleons ; When your colleagues cause delays. Socializers ; Perfectionists ; Dawdlers ; When your subordinates cause delays. Checklist for dealing with procrastinators ; Clockwatchers ; Duds ; Rebels -- Part 8: Dealing with rigid or obstinate people. When your boss is unbending. ; Comma counters ; Inflexibles ; Pigheads ; When your colleagues are unbending. Killjoys ; Chapter and versers ; Stiff-necks ; When your subordinates are unbending. Silent screwups ; Stubborn mules ; Clingers -- | |
| 505 | 0 | |a Part 9: Dealing with tight-lipped or taciturn people. When your boss is uncommunicative. Icebergs ; Clams ; Evaders ; When your colleagues are uncommunicative. Skeptics ; Withholders ; Glarer-starers ; When your subordinates are uncommunicative. Grinners ; Worrywarts ; Tongue-tieds ; Part 10: Dealing with complaining or critical people. When your boss is a fault-finder. Nitpickers ; Checklist to improve your listening skills and responses ; Guilt ladlers ; Hanging judges ; Meat grinders ; When your colleagues are fault-finders. Squawkers ; Supersensitives ; Checklist for dealing with supersensitives ; Wisecrackers ; Wet blankets ; When your subordinates are fault-finders. Blame shifters ; Whiners ; Self-beraters ; Martyrs -- 26 tactful phrases to help you confront difficult people. | |
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Interpersonal conflict. | |
| 776 | 0 | 8 | |i Online version: |a Solomon, Muriel. |t Working with difficult people. |b Rev. ed. |d Paramus, NJ : Prentice Hall Press, ©2002 |w (OCoLC)714822017 |
| 988 | |a 20020608 | ||
| 906 | |0 DLC | ||