Six sigma for financial professionals /
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2003.
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Table of Contents:
- Ch. 1.
- Customer Service and Satisfaction
- Ch. 2.
- Overview of Six Sigma
- Ch. 3.
- DMAIC Model
- Ch. 4.
- Design for Six Sigma
- Ch. 5.
- Project Management
- Ch. 6.
- Six Sigma and Statistics
- Ch. 7.
- Roles and Responsibilities
- Ch. 8.
- Six Sigma and Transactional Business: Service Industries
- Ch. 9.
- Implementation Strategy, Training, and Certification
- App. A.
- Common Abbreviations in Six Sigma
- App. B.
- Core Competencies of Six Sigma Methodology.