Consumer participation in infrastructure regulation : evidence from the East Asia and Pacific region /
"This paper assesses consumer participation in infrastructure regulation in the East Asia and Pacific region (EAP). The assessment draws on the results of a survey questionnaire conducted among 45 infrastructure regulators in the region. It finds that EAP regulators have successfully begun to i...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Washington, D.C. :
World Bank,
c2005.
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| Series: | World Bank working paper ;
no. 66. |
| Subjects: | |
| Tags: |
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| Summary: | "This paper assesses consumer participation in infrastructure regulation in the East Asia and Pacific region (EAP). The assessment draws on the results of a survey questionnaire conducted among 45 infrastructure regulators in the region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely informing to actively consulting with consumers."--Jacket. |
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| Physical Description: | vii, 51 p. : ill. ; 26 cm. |
| Bibliography: | Includes bibliographical references (p. 51). |
| ISBN: | 0821363808 |