Mengukur Tahap Kualiti Perkhidmatan Dari Perspektif Kepuasan Pelanggan
In general, this study aims to identify the degree of customer satisfaction in PMBR based on service quality elements formulated. The specific objectives of this study is to identity the degree of customer expectation towards the elements and dimensions measured, it is to identify the degree of perc...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2000
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| Online Access: | http://etd.uum.edu.my/131/ http://etd.uum.edu.my/131/1/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf http://etd.uum.edu.my/131/2/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf |
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http://etd.uum.edu.my/131/http://etd.uum.edu.my/131/1/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf
http://etd.uum.edu.my/131/2/AHMAD_BUKHARI_B._ABD._RAHIM_-_Mengukur_tahap_kualiti_perkhidmatan_dari_perspektif_kepuasan_pelanggan_-_Kajian_kes_di_Pantai_Merdeka_Beach_Resort.pdf