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Service Quality in Universiti Kebangsaan Malaysia (UKM)

The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents sel...

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நூற்பட்டியல் விவரங்கள்
தலைமை எழுத்தாளர்: Azanee, Othman
வடிவம்: Thesis
மொழி:English
English
வெளியீடப்பட்டது: 2011
பகுதிகள்:
HF Commerce.
நிகழ்நிலை அணுகல்:http://etd.uum.edu.my/2500/
http://etd.uum.edu.my/2500/1/Azanee_Othman.pdf
http://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf
குறியீடுகள்: குறிச்சொல் இணை
குறியீடுகள் இல்லை, இந்த குறிச்சொல்லை முதலில் பதிவு செய்யுங்கள்!
விளக்கம்
தொகுப்பு:The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service.

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