Pengukuran kepuasan pelanggan terhadap kualiti perkhidmatan majlis perbandaran: kajian kes Majlis Perbandaran Ampang Jaya
The efficiency and effectiveness of the quality management can be evaluated through performance indicator, Q such as customer satisfaction towards the service offered by an organisation. The quality service will satisfy the customers’ need when its Q value is greater than 1.00. In this study, the...
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Penerbit ukm
2007
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| நிகழà¯à®¨à®¿à®²à¯ˆ அணà¯à®•லà¯: | http://journalarticle.ukm.my/1842/ http://journalarticle.ukm.my/1842/ |
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