Customer perceptions towards the quality of Tmnet Streamyx services offered by Telekom Malaysia (TM) Berhad in Seremban area / Zaid Mat Yusop
The focus of this study is on the service quality of TMNet Streamyx offered by Telekom Malaysia (TM) Berhad. It is because lately there many complaints made by users about its service. This research also study about how far service dimensions give impact on service quality. By using SERVQUAL, 5 dime...
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| Format: | Monograph |
| Language: | English |
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Faculty of Business and Management
2007
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| Online Access: | http://ir.uitm.edu.my/18011/ http://ir.uitm.edu.my/18011/1/PPb_ZAID%20MAT%20YUSOP%20BM%2007_5.pdf |
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