A study on relationship between service quality and customer satisfaction: a case study of TMNET customers, Melaka. / Siti Rahmah Abdol Rahim
This research is about a study on the relationship bet'Neen service quality and customer satisfaction in TMNET Melaka. Elements of reliability, tangibility and responsiveness of service quality have been identified in order to investigate whether or not these variables have relationship with...
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| Format: | Monograph |
| Language: | English |
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Faculty of Business and Management
2008
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| Online Access: | http://ir.uitm.edu.my/18028/ http://ir.uitm.edu.my/18028/1/PPb_SITI%20RAHMAH%20ABDOL%20RAHIM%20BM%2008_5.pdf |
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