Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library

Global competition among academic institutions has compelled university libraries to transform their conventional services and traditional roles to a more sophisticated, all-round service provider that can deliver their best services to their users. University libraries must cater the expansion of i...

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Bibliographic Details
Main Authors: Suziyana, Mat Dahan, Mohd Yusof, Taib, Nurhaizan, Mohd Zainudin, Fadzida, Ismail
Format: Article
Published: Elsevier Ltd 2016
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Online Access:http://dx.doi.org/10.1016/j.acalib.2015.10.006
http://dx.doi.org/10.1016/j.acalib.2015.10.006
http://umpir.ump.edu.my/11867/7/Surveying%20Users.pdf
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