Assessment instrument for integrated information system success in institution of higher learning
Assessing Integrated Information System (IS) in organisations is an important initiative as it would enable Information System (IS) managers and the top management to judge whether or not their investment for IS integration have been successful and worthwhile. Current research on uS assessment is...
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| தலைமை எழà¯à®¤à¯à®¤à®¾à®³à®°à¯: | |
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| வடிவமà¯: | Thesis |
| வெளியீடபà¯à®ªà®Ÿà¯à®Ÿà®¤à¯: |
2012
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| பகà¯à®¤à®¿à®•à®³à¯: | |
| நிகழà¯à®¨à®¿à®²à¯ˆ அணà¯à®•à®²à¯: | http://umpir.ump.edu.my/2741/ http://umpir.ump.edu.my/2741/1/RUZAINI_BIN_ABDULLAH_ARSHAH.PDF |
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| தொகà¯à®ªà¯à®ªà¯: | Assessing Integrated Information System (IS) in organisations is an
important initiative as it would enable Information System (IS) managers and the top
management to judge whether or not their investment for IS integration have been
successful and worthwhile. Current research on uS assessment is rare and focuses
on the assessment of technical aspects of ITS without considering the organisational
and strategic aspects. This study tries to establish success factors and criteria of uS
which are used as the basis for constructing the instrument to assess uS in an
organisation. A list of relevant success factors and criteria for ITS was discovered
through literature and was grouped into three main domains of ITS which are
technical, organisational and strategic. Manual and online surveys to establish the
factors and criteria for uS assessment were conducted among uS experienced
practitioners. Factor analysis was carried out to confirm the strength of the factors
and criteria within their respective domain groups. Using the factors and criteria
compiled from the survey, an instrument for ITS assessment is constructed. Result
from factor analysis has established three main technical success criteria which are
system quality, timeliness and reliability, and information quality. The result also
has established three main organisational success criteria namely organisational
impact, user and service satisfaction, and positive usage. Furthermore, it has also
established five main success factors which are project management and
communication, project quality and culture, management support, project team and
technical support, and knowledge and priority. Verification from three institutions
has shown that the instrument is reliable and able to provide meaningful
representation of uS success status in organisation. The Pearson correlation
coefficient value (r) between success factors and criteria are 0.88, 0.57 and 0.88
respectively, which indicates that the identified success factors • have strong
influences on the success criteria. These results support that the proposed assessment
instrument is able to provide descriptive values as well as the level and factors of
success that contributes to the success or failure of an uS. This research contributes
to the development of an assessment instrument by incorporating technical,
organisational and strategic domains for uS to be used in Institutions of Higher
Learning. |
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