Structural analysis of total quality management, ISO/TS16949 and organizational performance in Malaysian and Thailand automotive industry
The implementation of total quality management has not occurred at the same pace in different regions of the world. Despite the number of publications on total quality management, little empirical work has been carried out in developing countries especially on comparative studies amongst ASEAN count...
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| தலைமை எழà¯à®¤à¯à®¤à®¾à®³à®°à¯: | |
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| வடிவமà¯: | Thesis |
| வெளியீடபà¯à®ªà®Ÿà¯à®Ÿà®¤à¯: |
2009
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| பகà¯à®¤à®¿à®•à®³à¯: | |
| நிகழà¯à®¨à®¿à®²à¯ˆ அணà¯à®•à®²à¯: | http://eprints.uthm.edu.my/1680/ http://eprints.uthm.edu.my/1680/1/NORHAYATI_MOHMAD_ZAKWAN@ZAKUAN.pdf |
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| தொகà¯à®ªà¯à®ªà¯: | The implementation of total quality management has not occurred at the same
pace in different regions of the world. Despite the number of publications on total
quality management, little empirical work has been carried out in developing countries
especially on comparative studies amongst ASEAN countries involving the automotive
industries. A comparative study can provide an overall perspective and understanding of
the main differences and similarities in total quality management implementation.
Furthermore, based on previous studies acquiring quality management systems such as
ISO standards appeared to improve the performance of automotive industry.
ISO/TS16949 is a specification which is comparatively new to the ASEAN automotive
industry. Due to its short history, there is still confusion about the effects of
ISO/TS 16949 registration and efforts on total quality management and organizational
performance relationships. The aim of this study is to compare and develop a model that
incorporates total quality management implementation, ISO/TS 16949 efforts and their
impact on organizational performance between Malaysian and Thailand automotive
industries. Two structural models have been proposed which are moderator and
mediator research models. To that end a survey was conducted to determine the extent
of total quality management implementation and ISO/TS 16949 efforts in Malaysian and
Thailand automotive industries as well as their relationship with organizational
performance. Data were obtained from 161 and 150 automotive companies and related
suppliers in Malaysia and Thailand with 25% and 21% response rate respectively.
Structural Equation Modeling technique was utilized to perform the required statistical
analysis of the data from the survey. Exploratory factor analysis, reliability analysis and
confirmatory factor analysis to test for construct validity, reliability, and measurements
loading were performed. Having analyzed the measurement model, the structural model
was then tested and confirmed. The testing and confirmation results revealed that there
are significant differences between total quality management implementation in
Malaysia and Thailand, where total quality management implementation is better in
Thailand. Furthermore, the results indicate that ISO/TS 16949 certification does not
affect the relationship between TQM and organizational performance. However, the
assessment reveals that efforts on ISO/TS 16949 registration assist in improving
organizational performance when coupled with total quality management. The study
contributes to knowledge on quality management and provides practical guidelines for
automotive practitioners to improve their organizational performance. This is a
theoretical, methodological, and analytical detailed empirical study that adds to the
limited existing literature on quality management especially in ASEAN context. The
study provides valuable groundwork for further studies on the improvement of
organizational performance through total quality management and ISO/TS 16949. |
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