Fm-servqual: A new approach of service quality measurement framework in local authorities
The issue of efficient delivery system in Local Authorities (LAs) becomes the main focus for the Malaysian government. This involves the Facility Management that coordinates the management of human capital, premises, technology and working processes in LAs. The role of LAs in providing various servi...
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| Pengarang-pengarang Utama: | , |
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| Format: | Artikel |
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2008
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| Subjek-subjek: | |
| Capaian Atas Talian: | http://eprints.uthm.edu.my/1844/ http://eprints.uthm.edu.my/1844/1/FM_SERVQUAL_A_NEW_APPROACH_WAN_ZAHARI_WAN_YUSOF.pdf |
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