Reflective review of relationship between total quality management and organizational performance
In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. It has become one of the most recognized models for operational excellence besides Lean Operation, Supply Chain Management, and Technology Management. Both manufacturing a...
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| Main Authors: | , , , |
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| Format: | Book Section |
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Universiti Tun Hussein Onn Malaysia
2008
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/203/ http://eprints.uthm.edu.my/203/1/zakuan.pdf |
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