Business process outsourcing adoption among the selected Malaysian government linked companies: Motivation, Barriers and Drivers Of Outsourcing
Business Process Outsourcing (BPO) has become an essential business strategic alternative to face competitive business environment as a results of increasing demands for consumer satisfactions and substitutes products and services in tandem with the rapid changes in technology and globalization. How...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/2324/ http://eprints.uthm.edu.my/2324/1/BUSINESS_PROCESS_OUTSOURCING_ADOPTION_AMONG_THE_SELECTED_MALAYSIAN_GOVERNMENT_LINKED_COMPANIES_%2D_.pdf |
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| Summary: | Business Process Outsourcing (BPO) has become an essential business strategic alternative to face competitive business environment as a results of increasing demands for consumer satisfactions and substitutes products and services in tandem with the rapid changes in technology and globalization. However many firms are reluctant or slow in adopting BPO despite many evidences on the advantages of implementing BPO. The study was to investigate BPO awareness among the managers and decision makers of State Owned Enterprises (SOEs) or widely known in Malaysia as the Government Linked Companies (GLCs) which lead to assessing the level of BPO adoption within their organization. The study was also to unearth the primary drivers and barriers to consider in implementing BPO in their organization. A total of 38 managers or decision makers were responding to the study. Those managers were from three main functions which have been classified as the support and back end processes namely the managers or head or Human Resources, Finance and Customer Services. The study has found that majority of the SOEs managers were aware of BPO will become more prevalent in the future years. Focus on core competency and lowering costs and maximizing efficiency were the primary motivations to adopt BPO, whilst the cultural resistance to change and managing risks were thee main barrier to implement BPO. The study has also found that the drivers behind the increasing uses of BPO were lower price and improve of technology
to support BPO |
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