Relationship between quality of work life (QWL) and job satisfaction: a case study of enterprise “XYZ” in Malacca
The purpose of this paper is to discuss the relationship between Quality of Work Life (QWL) and Job Satisfaction. Specifically, the paper tries to identify the level of QWL programmes implemented and the level of job satisfaction and the relationship between the two variables at the enterprise XYZ i...
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| Format: | Conference or Workshop Item |
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| Online Access: | http://eprints.uthm.edu.my/2725/ http://eprints.uthm.edu.my/2725/1/D2_Fullpaper_152_Ahmad_Othman_%26_Mok_Cheak_Lieng.pdf |
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| Summary: | The purpose of this paper is to discuss the relationship between Quality of Work Life (QWL) and Job
Satisfaction. Specifically, the paper tries to identify the level of QWL programmes implemented and
the level of job satisfaction and the relationship between the two variables at the enterprise XYZ in
Malacca. The samples of this research consisted of 80 employees from the total population of 125.
The questionnaire instrument was used consisting of 35 items for QWL programme and 72 items for
job satisfaction. The variables of QWL programme were based on the eight dimensions suggested by
Walton (1974) and four dimensions suggested by Lewis (2001). The level of job satisfaction was
measured based on the five Job Description Index (JDI) dimensions suggested by Smith et al. (1969)
which are work, pays, promotion, supervisor and co-worker. The response rate was 91.25 per cent.
The result indicated that 54.8 per cent of respondents saw the QWL programme as good and the level
of job satisfaction as moderate. Spearman correlation analysis was used to test the relationship
between the two variables. Overall, there was a significant relationship between QWL programme
and job satisfaction with the value of rs=0.754, at the significant level of a=0.01. |
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