Procedure automation with immediate user notification: a case study
There are various procedures in a university that can be automated with Information and Communication Technology (ICT) such as leave application, room reservation, facility booking and, laboratory or library material application. Adding such "inventory based systems" with an immediate feed...
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| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
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| Online Access: | http://eprints.uthm.edu.my/2892/ http://eprints.uthm.edu.my/2892/1/Procedure_Automation_with_Immediate_User_ISBEIA2011.pdf |
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| Summary: | There are various procedures in a university that can
be automated with Information and Communication Technology
(ICT) such as leave application, room reservation, facility
booking and, laboratory or library material application. Adding
such "inventory based systems" with an immediate feedback
notification loop to the user will enhance the application process
and increase user satisfaction. In this paper, we present
automation of a stationary request procedure with Short Message
Service (SMS) notification. As a case study, we designed and
implemented the system at the Faculty of Computer Science and
Information Technology (FCSIT), Universiti Tun Hussein Onn
Malaysia. The descriptions of the system development process
are presented. Essentially, the principle idea of the system can be
used as a framework to effectively automate any university or
business procedures that requires notification. |
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