Critical success factors for implementing integrated management system (ims): survey and case studies results
Business trend nowadays demands for the integration of several business related management systems such as Quality Management System (QMS), Environmental Management System (EMS) and Occupational Health and Safety Management System (OHSMS). The integration of management systems will reduce paperwork,...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/3240/ http://eprints.uthm.edu.my/3240/1/MAN_13.pdf |
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| Summary: | Business trend nowadays demands for the integration of several business related management systems such as Quality Management System (QMS), Environmental Management System (EMS) and Occupational Health and Safety Management System (OHSMS). The integration of management systems will reduce paperwork, minimise costs, eliminate redundancies and eventually improve system efficiency and effectiveness. This paper explains the Critical Success Factors (CSFs) for implementing Integrated Management System (IMS) based on survey and case studies results. Questionnaires were distributed to 87 companies that are certified with both ISO9000 and ISO14000, which resulted in a response rate of 36.8%. Meanwhile, three case studies were conducted at the manufacturing companies that have implemented IMS. The analysis found that five most Critical Success Factors (CSFs) for IMS implementation are: management commitment and leadership, education and training, continual improvement, performance measurement, and systems and processes. |
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