Validating measurement model for total quality management practices on optimization of service organizations using confirmatory factor analysis
Purpose of this paper is to detail a validation of measurement model for Total Quality Management (TQM) practices proposed to optimize services organizations performance outcomes, using Confirmatory Factor Analysis (CFA) method. The measurement model involved data collected from 209 services organiz...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/4435/ http://eprints.uthm.edu.my/4435/4/ICO005.pdf |
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| Summary: | Purpose of this paper is to detail a
validation of measurement model for Total Quality
Management (TQM) practices proposed to
optimize services organizations
performance outcomes, using Confirmatory Factor
Analysis (CFA) method. The measurement model involved
data collected from 209 services organizations in Malaysia.
Data screening and reliability test were conducted and
reported. CFA was applied through two stages, first run
and second run, using AMOS ver.20 software. Results of
the reliability analysis showed acceptable Cronbach’s
Alpha values (more than 0.7). Run-respecify-run
procedure of CFA confirmed the measurement model
to be utilized for further stages. |
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