Factors affecting customer service delivery of using online banking in Malaysia
The rapid spread of information and communication technology (ICT) has made electronic banking the best channel to provide banking services/products to customers. The quality of online banking services has become a major area of attention among researchers and bank managers due to its strong impact...
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| Main Authors: | , , , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5409/ http://eprints.uthm.edu.my/5409/1/3._Alhaji_Abubakar_Aliyu.pdf |
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