A conceptual framework for understanding the social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia
The number of elderly ending up in welfare homes like Residential Care Home for the Elderly (RCHfE) in Malaysia is increasing by years. Census 2012 shows that the number of the elderly staying in the public RCHfE in Malaysia is approximately 1,927 people and this number is expected to increase as th...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5423/ http://eprints.uthm.edu.my/5423/1/ICMEF_2013_U.pdf |
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| Summary: | The number of elderly ending up in welfare homes like Residential Care Home for the Elderly
(RCHfE) in Malaysia is increasing by years. Census 2012 shows that the number of the elderly
staying in the public RCHfE in Malaysia is approximately 1,927 people and this number is
expected to increase as the elderly population in our country is expected to reach 3.2 million
people by year 2020 which mark 9.5% of the Malaysian population. However, the existing
RCHfE in Malaysia is seemingly not competent enough to deliver care needs to the elderly for
the whole country. Reports and statistics reveal that the quality of healthcare service delivery
at the RCHfE in Malaysia currently is yet to achieve the level of satisfactory. In addition, the
absence of standards or National Minimum Standards (NMS) that is available in Malaysia
makes the healthcare services more vulnerable to the elderly. Facilities Management (FM) is
defined as an integration of processes within an organization to maintain and develop the
agreed services which support and improve the effectiveness of its primary activities.
Meanwhile, Facilities Management Audit (FMA) aims to reinforce and strengthen the FM
processes deliver at the RCHfE. Currently, there are no FMA being conducted to audit
standards delivered at the public RCHfE in Malaysia. Thus, this paper seeks to discuss a
conceptual framework for Social Care Facilities Management Audit (SCFMA) for public RCHfE
in Malaysia. Three research methods consist of participant observation; interviews and
Delphi method are chosen for this study. |
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