The concept and context of social care facilities management audit (SCFMA) at the residential care home for the elderly (RCHfE) in Malaysia
Residential Care Home for the Elderly (RCHJE) serves as an important institutional care place for the elderly aged 60 and above. It acts as an alternative living arrangement, primarily for the elderly who need a safe and homely long-term residential based environment with 24-hour care available. RCH...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5424/ http://eprints.uthm.edu.my/5424/1/ICSEC_2013_U.pdf |
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| Summary: | Residential Care Home for the Elderly (RCHJE) serves as an important institutional care
place for the elderly aged 60 and above. It acts as an alternative living arrangement, primarily for the
elderly who need a safe and homely long-term residential based environment with 24-hour care
available. RCHJE provides lodging, meal services and assistance with daily living activities for the
elderly people. The absence of common standards regarding the establishment and running of RCHJE
in Malaysia sets a wide degree of difference between the qualities of care provided by the care homes.
Reports reveal that RCHJE in Malaysia deliver poor quality of healthcare services and facilities and it
is yet to achieve the level of satisfactory. Therefore, the best way to secure the RCHJE in Malaysia
from future liability is to implement an effective Facilities Management Audit (FMA) program. FMA
provides an appraisal of the organization's management system. It offers RCHJE in Malaysia with the
opportunities to pin-point the areas where there are short-falls in service and to develop an
environment for continuous improvement in the quality of healthcare service for the elderly people.
However, up to this moment, there are still no FMA being conducted to audit the standards delivered
at the public RCHJE in Malaysia. Hence, this paper seeks to discuss about the Social Care Facilities
Management (SCFM) in context and the FMA being practiced at the RCHjE in Malaysia. The
research methods are identified to be participant's observation, interviews and Delphi method. |
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