Assessment of service user’s experience on the facilities provision at UTHM Students’ Residential Colleges
In recent decades international student enrolments have grown rapidly in Malaysia. This raises the demand for student accommodation. The establishment and development of students’ residential colleges is a challenge for many higher institutions in Malaysia as a result of the continuing extension of...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5625/ http://eprints.uthm.edu.my/5625/1/ASSESSMENT_OF_SERVICE_USER_EXPERIENCE.pdf |
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| Summary: | In recent decades international student enrolments have grown rapidly in Malaysia. This raises the demand for student accommodation. The establishment and development of students’ residential colleges is a challenge for many higher institutions in Malaysia as a result of the continuing extension of higher education and the internationalization policy of Malaysia which led to rising number of international students. Malaysia has become a strong force in international education there is a need to examine and understand how these students fit-in and observe the services delivered in the residential colleges of higher institutions of learning. Therefore the aim of this study is to assess the service user’s experience on the facilities provided at UTHM students’ residential colleges. The study intends to explore the most important physical attributes that influence the service user’s experience in the study area as well as measure the value students give to the physical attributes that influence service user’s experience in the study area. This study intends to use mixed method, and a sample population of 189 international students will be involved. The implication of the study is that it will help to formulate guidelines in terms of designs, construction and maintenance for future developments of students’ residential colleges. Conversely the study will also serve as a yardstick in measuring the key elements of facilities that are more users centred for UTHM students’ residential colleges. |
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