Assessment of international students’ experience on attributes of physical facilities provision at UTHM residential colleges
Presently higher institutions of learning are trying to attract more number of international students in their own programs and employing various strategies to maintain their students. Malaysia has two (2) percent of the world‘s international student population, as of 2013 and was ranked the world‘s...
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| Format: | Thesis |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/7983/ http://eprints.uthm.edu.my/7983/1/MUSA_ALKALI_ABUBAKAR.pdf |
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| Summary: | Presently higher institutions of learning are trying to attract more number of
international students in their own programs and employing various strategies to
maintain their students. Malaysia has two (2) percent of the world‘s international
student population, as of 2013 and was ranked the world‘s 11th most preferred study
destination. The country has therefore become a strong force in international
education and thus they need to examine and understand how these students fit into
and perceive the services delivered in the residential colleges of their higher
institutions of learning. The aim of the research is to assess service user‘s experience
on the facilities provided at UTHM students‘ residential colleges. The research
determines the existing level of physical attributes and analyzes the relationship
between physical and demographic attributes on service user‘s experience with the
facilities provision at the study area. The study adopted mixed method approach and
questionnaires were distributed to 210 respondents, in which 189 responses were
collected. Moreover, thematic network analysis was used for analyzing the
qualitative data while quantitative data was analyzed using SPSS (Version 20) in
which multiple and logistic regression analysis was used. The research determines
the existing level of physical attributes at UTHM students‘ residential colleges which
include the availability, comfortability and quality of the physical attributes.
Moreover a data analysis shows that there is a significant relationship between the
demographic attributes of service users with the availability, comfortability and
quality of some physical attributes. The research proposed a set of user-centered
indicators that helps UTHM residential colleges to achieve a positive service user
experience on the facilities provisions at the study area. The finding of this study
helps to formulate guidelines in terms of improvement, maintenance, design and
construction for future developments of students‘ residential colleges. While on the
other hand serve as a yardstick in measuring the key element of facilities that are
more user‘s centered for the UTHM residential colleges. |
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