Patient process flow improvement: value stream mapping
Value stream mapping (VSM) is one of a lean technique and a preferred tool to visualize and understand a process flow that involves process mapping technique. VSM is drawn as pictures of processes with the purpose of identifying the flow of work, information, as well as understanding the structure o...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Macrothink Institute
2015
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| Subjects: | |
| Online Access: | http://dx.doi.org/10.5296/jmr.v7i2.6988 http://dx.doi.org/10.5296/jmr.v7i2.6988 http://eprints.uthm.edu.my/8193/1/3.pdf |
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| Summary: | Value stream mapping (VSM) is one of a lean technique and a preferred tool to visualize and
understand a process flow that involves process mapping technique. VSM is drawn as
pictures of processes with the purpose of identifying the flow of work, information, as well as
understanding the structure of departments. It helps to reduce waste and lead time in delivery
service and even support the administration and management. The application of VSM in
Malaysia healthcare is still in early stage. The crucial issue concerned is the long waiting time
faced by patient. Therefore, the objective of this study is to improve the process flow of
patient by reducing lead time and waste. This study focuses on applying VSM in clinic which
involve quantitative data collection. The result provides clear evidence in reducing the lead
time and waste by using VSM which has been proposed in the future state map. |
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