Considering service strategy in ITIL V3 as a framework for IT governance
IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance process...
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| Main Authors: | , |
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| Format: | Book Section |
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Springer Verlag
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/12520/ http://eprints.utm.my/12520/ http://eprints.utm.my/12520/ |
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| Summary: | IT governance is the process by which decisions are made around IT investments. A well-matured IT governance framework is based on three major elements: structure, process and communication. In addition, there are four objectives that drives IT governance and must be covered in IT governance processes: IT value and alignment, accountability, performance measurement, and risk management. As we know Information Technology Infrastructure Library (ITIL) is a public framework that describes Best Practice in IT service management. Although some researchers have considered ITIL V2 as a part of their IT Governance framework, this paper claims that ITIL V3 (new publication of ITIL in 2007) and "Service Strategy" as the core of this publication, can provide a well-matured framework for the governance of IT by covering all requirement of IT Governance. |
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