The impacts of service quality and customer satisfaction on customer loyalty in internet banking
This study examined the relationship and the impacts of e-SQ and e-Satisfaction on e-Loyalty in internet banking. The modified version of E-SERVQUAL instrument was used to determine e-SQ for internet banking service of a commercial bank in Malaysia. Questionnaires were collected randomly from 265 in...
Disimpan dalam:
| Pengarang-pengarang Utama: | , , , |
|---|---|
| Format: | Conference or Workshop Item |
| Diterbitkan: |
2013
|
| Subjek-subjek: | |
| Capaian Atas Talian: | http://eprints.utm.my/51359/ http://eprints.utm.my/51359/ |
| Penanda-penanda: |
Tambah Penanda
Tiada Penanda, Jadilah orang pertama menanda rekod ini!
|
Jadilah orang pertama meninggalkan komen!