Quality management practices towards customer satisfaction in local authority public services website
Malaysian national government undertook a comprehensive initiative in total quality management (TQM) that led to extensive implementation of TQM process in many of the government agencies. However, after more than 20 years of the ‘Excellence Work Culture’ program has been launched, the performance o...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/59898/ http://eprints.utm.my/59898/ |
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