E-Government service delivery by a local government agency: the case of E-Licensing
The advancement in technologies has changed the way services are delivered (Dabholkar, 2000). The licensing department of a local authority in Penang, Malaysia is the major department involved in the processing and issuance of various types of licenses. The traditional method of processing of licens...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Elsevier Ltd
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/71763/ http://eprints.utm.my/71763/ |
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