Cases in total quality management /
"Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great dea...
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| Format: | Book |
| Language: | English |
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Oxford ; Boston :
Butterworth-Heinemann,
1994.
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Table of Contents:
- Pt. 1. The Foundations for TQM
- Pt. 2. The Role of Quality Systems
- Pt. 3. The Role of Tools and the Improvement Cycle
- Pt. 4. The Organizational, Communication and Teamwork Requirements
- Pt. 5. TQM
- Its Implementation and Integration into Strategy.