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Service design for business : a practical guide to optimizing the customer experience /

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Bibliographic Details
Main Authors: Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format: eBook
Language:English
Published: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Subjects:
Customer services.
Customer relations.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Electronic books.
Electronic books > Electronic books.
Online Access:Ebook Central Academic Complete
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