Service design for business : a practical guide to optimizing the customer experience /

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Bibliographic Details
Main Authors: Reason, Ben, 1972- (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format: eBook
Language:English
Published: Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Subjects:
Online Access:Ebook Central Academic Complete
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Description
Item Description:Includes index.
Physical Description:1 online resource
ISBN:9781118988947
1118988949
9781118988930
1118988930
9781119176541
1119176549
1118988922
9781118988923