The impact of service quality on Malaysian Muslim Islamic bank customers: satisfaction,loyalty and retention
With increasing competition in terms of better services and recent specific requirements for shari’ah compliance, the Islamic banking sector is not only expected to provide a higher standard of quality service, but also to be Shari’ah compliant. Hence it is timely to examine the impact of service qu...
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| தலைமை எழà¯à®¤à¯à®¤à®¾à®³à®°à¯à®•à®³à¯: | , |
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| வடிவமà¯: | கடà¯à®Ÿà¯à®°à¯ˆ |
| மொழி: | English English |
| வெளியீடபà¯à®ªà®Ÿà¯à®Ÿà®¤à¯: |
International Islamic University Malaysia
2016
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| பகà¯à®¤à®¿à®•à®³à¯: | |
| நிகழà¯à®¨à®¿à®²à¯ˆ அணà¯à®•à®²à¯: | http://irep.iium.edu.my/56582/ http://irep.iium.edu.my/56582/ http://irep.iium.edu.my/56582/1/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers_WoS.pdf http://irep.iium.edu.my/56582/2/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers.pdf |
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http://irep.iium.edu.my/56582/http://irep.iium.edu.my/56582/
http://irep.iium.edu.my/56582/1/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers_WoS.pdf
http://irep.iium.edu.my/56582/2/56582_The%20impact%20of%20service%20quality%20on%20Malaysian%20Muslim%20Islamic%20bank%20customers.pdf