Job attitudinal behavior and job performance among public employees in Malaysia (A case study of Malaysia Co-operative Society Commission) / Norhayati Nayan
Job performance has been identified as the significant key for organizations to gain competitive advantage and superior productivity. Many studies have conceptualized job performance as a multidimensional construct, however researchers have thus far provided inconclusive agreement on what factors...
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| Summary: | Job performance has been identified as the significant key for organizations to gain
competitive advantage and superior productivity. Many studies have conceptualized job
performance as a multidimensional construct, however researchers have thus far provided
inconclusive agreement on what factors should be included in measuring job performance.
Since job attitudinal behavior is one of the area of concern for public employees, the purpose
of this paper is to explore job attitudinal behavior variables such as affective commitment,
self-efficacy, job characteristics and work engagement and its relationship with job
performance among public employees in Malaysia. It also elaborates the extent to which
Organizational Citizenship Behavior (OCB) mediates the above mentioned relationship.
This research found that there was a positive correlation between job characteristics and job
performance, and OCB was found to partially mediates the above mentioned relationship.
However affective commitment, self-efficacy and work engagement was not found to have
significant relationship with job performance. |
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