Customer satisfaction towards bus express services in Kota Bharu Kelantan
The research is about to know the customers satisfaction towards bus express service in Kota Bharu. A sample of 100 respondents that using bus express in Kota Bharu to answer the questionnaire, which asked whether the chosen factors such as reliability, responsiveness, tangibles, assurance and empat...
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| Format: | Undergraduate Final Project Report |
| Published: |
2012
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| Online Access: | http://umkeprints.umk.edu.my/2016/ |
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