Customer satisfaction in the management of public office buildings: evidence from Malaysia
This paper presents findings on critical success factors (CSFs) and key performance indicators (KPIs) from the customer perspective in the management of public office buildings. The study applies the five dimensions under the Service Quality (SERVQUAL) model as the CSFs in achieving the property man...
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| 格式: | Conference or Workshop Item |
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| 在线阅读: | http://eprints.uthm.edu.my/2630/ http://eprints.uthm.edu.my/2630/1/DR_ZAILAN_MOHD_ISA_Customer_Satisfaction_In_The_Management_o.pdf |
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