A review of service excellence models
The fundamental objective of this paper is to critically examine the different service excellence models and to identify the existing gaps within the context of these models through critically analysing the literature in order to provide the basis for future research.The paper highlighted on the cri...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/5033/ http://eprints.uthm.edu.my/5033/1/A_Review_of_Service_Excellence_Models.pdf |
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