The mediator effect of customer satisfaction between quality management practices and communication behavior amongst Malaysia Hajj Pilgrims: survey result
Quality management practices (QMP) is one of the most important management in ensuring an organisation continuously improves their business performance. In order to continuously improve in the service and operation, the adoption of QMP is necessary to ensure business excellence. Most previous works...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Published: |
Trans Tech Publications Inc
2014
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| Subjects: | |
| Online Access: | http://dx.doi.org/10.4028/www.scientific.net/AMM.660.1005 http://dx.doi.org/10.4028/www.scientific.net/AMM.660.1005 http://eprints.uthm.edu.my/6481/1/The_Mediator_Effect_of_Customer_Satisfaction_between_Quality.pdf |
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