Selection and implementation of quality control and improvement initiatives: case studies of two Malaysian manufacturing companies
Quality Control and Improvement Initiatives (QCII) refer herein to approaches, systems, tools and/or techniques and included, for example: Statistical Process Control (SPC), Six Sigma, Design of Experiment (DOE), Failure Mode and Effect Analysis (FMEA) and Acceptance Sampling. Unfortunately, there i...
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| Format: | Thesis |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/8872/ http://eprints.uthm.edu.my/8872/1/SITI_ARFAH.pdf |
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| Summary: | Quality Control and Improvement Initiatives (QCII) refer herein to
approaches, systems, tools and/or techniques and included, for example: Statistical
Process Control (SPC), Six Sigma, Design of Experiment (DOE), Failure Mode and
Effect Analysis (FMEA) and Acceptance Sampling. Unfortunately, there is a
relatively lack of guidance available to organisations on how to select and implement
appropriate QCII according to the context. In addition, very limited study has been
found on the selection and implementation of multiple QCII in Malaysian
manufacturing companies. The objectives of this study are to (1) identify the main
QCII currently being used by the case companies, (2) investigate the processes
involved in selecting and implementing multiple QCII, and (3) propose a framework
for selecting and implementing QCII. Research approach used is case study,
involving two Malaysian manufacturing companies. Main data collection method
used is interview. The main QCII currently being implemented by the case
companies are Quality Improvement Team, 8D Problem Solving Technique, Quality
Gates, Failure Mode and Effect Analysis, Process Control Plan and Work
Instruction. Based on case study data and literature review, a framework for selecting
and implementing QCII has been developed. The framework summarises six main
steps for selecting and implementing QCII which involved: (1) Diagnose current
situation and performance, (2) Identify area(s) for improvement, (3) Identify and
understand relevant QCII, (4) Select appropriate QCII, (5) Implement the QCII, and
(6) Monitor progress and evaluate performance. |
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